Independent assessment of spa safety, hygiene, and wellness operations to protect guests and ensure a safe, relaxing experience.
Why SpaCheck?
Spa and wellness facilities introduce a unique combination of risks that extend beyond standard hotel operations. From wet areas and thermal facilities to hands-on treatments and specialised equipment, maintaining safe and hygienic conditions requires constant oversight.
Risks such as Legionella exposure, infection control, treatment safety, and facility maintenance must be carefully managed to prevent incidents that could impact guest wellbeing and brand reputation.
What is included in SpaCheck
SpaCheck evaluates safety, hygiene, and operational controls across all spa and wellness areas, including wet facilities, treatment rooms, equipment, and staff practices.
Our experts provide practical, experience-based recommendations to address identified gaps, helping teams improve safety controls while maintaining operational flow and guest comfort.
Certification is awarded to facilities meeting the required performance criteria, demonstrating that spa operations are managed safely and in line with recognised best practices.
Certified properties are eligible for listing on our Safe Hotels Directory, offering visible third-party recognition of their spa safety standards.
All findings, scoring, and corrective actions are managed through the eCristal digital platform, allowing teams to assign tasks, upload evidence, and monitor performance at site or portfolio level.
How SpaCheck adds value.
SpaCheck helps you take control of an area that is often underestimated, but high impact.
- Clear view of where spa risks actually sit—not just assumed risks
- Prioritised actions focused on prevention, not reaction
- Stronger control over water hygiene and treatment practices
- Ability to track recurring issues across sites or departments
- Confidence that a high-risk, guest-facing area is under control
- Fewer surprises during inspections or internal reviews
- Reduced likelihood of incidents that affect guest trust
- Assurance that spa operations are being independently evaluated
- Reduced exposure to health, safety, and liability risks
- Protection of brand perception in a premium guest experience area
Who SpaCheck is for:
SpaCheck is a strong fit for:
- Hotels where the spa is a core part of the guest experience
- Properties with wet areas such as Jacuzzis, steam rooms, or hydrotherapy facilities
- Luxury and wellness-led brands where service quality and safety must align
- Spas offering advanced or specialised treatments
- Spa brands that want a clear view of spa performance across multiple locations
Frequently Asked Questions (FAQ)
It’s an independent review of how your spa operates in reality—covering facilities, treatments, hygiene, and staff practices—to identify where risks exist and how well they are controlled.
Because they combine water systems, heat, close-contact treatments, and human interaction. This creates exposure to risks like Legionella, infection transmission, and treatment-related incidents if not properly managed.
This depends on how complex and busy your spa is. Higher usage and more advanced facilities typically require more frequent review to maintain control.
Yes. It assesses how treatments are delivered, including staff competency, qualifications, and adherence to safe working practices.
Yes. SpaCheck can be applied across portfolios, with central visibility through the eCristal platform.
It supports compliance by aligning with recognized safety and hygiene practices, while also going further into operational risk.
Yes. Training can be included to strengthen staff awareness, consistency, and long-term performance.
