Independent assessment of water safety systems and Legionella risk management to safeguard guests and ensure responsible water management across your property.
Why AquaCheck?
Hotels and resorts operate complex water infrastructure, from guest rooms and kitchens to pools, spas, and technical plant areas. While essential to operations, these systems can also present significant health risks if not carefully managed.
Conditions such as warm temperatures, stagnant water, or poorly maintained infrastructure can allow bacteria like Legionella to develop within water networks. When unmanaged, this creates the potential for serious health incidents and reputational damage.
AquaCheck supports hotels in strengthening their approach to water safety by identifying potential vulnerabilities, verifying control measures, and helping teams maintain safe water systems throughout the property.
What is included in AquaCheck
AquaCheck assesses how water systems are managed throughout the property, by examining the operational practices such as temperature control, routine monitoring, maintenance procedures, and documentation to determine how effectively water safety controls are being implemented.
Our specialists work with property teams to clarify responsibilities, improve monitoring routines, and support the development or enhancement of Water Safety Plans tailored to the specific infrastructure of the hotel.
Properties that achieve the required performance score and demonstrate effective water safety management are awarded AquaCheck certification.
Certified properties may also be included in the Safe Hotels Directory, offering public recognition of their commitment to maintaining safe water systems for guests and staff.
Audit results, observations, and required corrective actions are recorded within the eCristal digital platform. The system enables property teams to track actions, upload supporting documentation, and monitor water safety performance across individual sites or across multiple properties
Who is AquaCheck for?
AquaCheck supports hotels in strengthening oversight of water systems and reducing exposure to waterborne health risks. By combining independent verification with operational insight, the program helps properties maintain safe environments for guests while improving internal accountability.
- Greater visibility of potential water system vulnerabilities
- Better control of temperature management and flushing programmes
- Improved documentation supporting water safety procedures
- Stronger implementation of Legionella prevention measures
- Reduced likelihood of waterborne health incidents
- Greater confidence during regulatory inspections
- Clearer understanding of infrastructure-related risks within the property
- Improved coordination between operational and engineering team
- Independent validation of water safety management practices
- Reduced exposure to health, legal, and reputational risks
- Protection of long-term property value
- Portfolio-level visibility across multiple properties
AquaCheck is designed for:
- Hotels and resorts
- Properties operating pools, spas, or hydrotherapy facilities
- Water parks and aquatic attractions
- Facilities using cooling towers or large technical water systems
- New or recently renovated properties
Frequently Asked Questions (FAQ)
A Water Safety Management System is a structured framework used to identify, control, monitor, and document risks within a property’s water systems, including domestic hot and cold water, pools, spas, and recreational water features.
Legionella bacteria can develop in poorly managed water systems, especially in:
- Hot water systems
- Cooling towers
- Decorative fountains
- Spa pools and whirlpools
Hotels are considered higher risk because of:
- Large, complex plumbing networks
- Variable occupancy
- Dead legs and low-use outlets
- Multiple water features
An outbreak can result in severe illness, legal exposure, regulatory investigation, and significant reputational damage.
Each module focuses on a different risk area:
- AquaCheck : evaluates domestic water systems (hot and cold) and overall water safety controls
- PoolCheck : focuses on swimming pools and recreational water facilities
- SpaCheck : assesses spa pools, hydrotherapy areas, and wellness water features
Together, they provide comprehensive coverage of hotel water risks.
Yes. Our water safety services are aligned with internationally recognised best practice and sector-specific guidance, including:
- WHO Water Safety Plan framework
- ABTA guidance for accommodation health and safety
- EWGLI (European Working Group for Legionella Infections) recommendations
- International Legionella management standards and industry best practice
For hotels working with major tour operators, alignment with ABTA expectations is particularly important, as it demonstrates structured risk management and documented control of water systems.
Our approach integrates these frameworks into practical, hotel-focused procedures, ensuring regulatory compliance, operational feasibility, and consistency across properties and regions.
Where national legislation applies, we adapt our methodology accordingly while maintaining global best practice standards.
Yes.
Maintenance contractors manage daily technical tasks. An independent audit provides:
- Objective verification
- Compliance benchmarking
- Documentation review
- Oversight of contractor performance
- Identification of systemic gaps
It strengthens governance rather than replacing maintenance.
If a critical risk is found:
- Immediate notification is issued.
- Corrective actions are clearly defined.
- Timeframes are established.
- Follow-up verification is conducted.
Our focus is risk reduction, rapid response, clear guidance, measurable closure.
Yes.
Our programmes are designed for:
- Single properties
- Regional portfolios
- Global hotel groups
Through the eCristal platform, clients gain central visibility, trend analysis, benchmarking, and oversight across all sites.
Yes.
We conduct pre-opening reviews to:
- Assess system commissioning
- Verify treatment protocols
- Confirm documentation readiness
- Train operational teams
This reduces risk before the first guest checks in.
Typical recurring issues include:
- Incomplete Legionella risk assessments
- Inconsistent temperature monitoring
- Poor documentation
- Inadequate flushing regimes
- Lack of staff training
- Weak corrective action follow-up
Most risks are preventable with structured oversight.
Training ensures that teams:
- Understand why controls matter
- Monitor correctly and consistently
- Recognise early warning signs
- Take corrective action confidently
- Maintain documentation properly
It turns procedures into daily habits.
Beyond compliance, structured water safety delivers:
- Reduced incident risk
- Stronger brand protection
- Insurance confidence
- Clear governance
- Improved operational discipline
- Enhanced guest trust.
