Independent assessment of water safety systems and Legionella risk management to safeguard guests and ensure responsible water management across your property.
Why AquaCheck?
Hotels and resorts operate complex water infrastructure, from guest rooms and kitchens to pools, spas, and technical plant areas. While essential to operations, these systems can also present significant health risks if not carefully managed.
Conditions such as warm temperatures, stagnant water, or poorly maintained infrastructure can allow bacteria like Legionella to develop within water networks. When unmanaged, this creates the potential for serious health incidents and reputational damage.
AquaCheck supports hotels in strengthening their approach to water safety by identifying potential vulnerabilities, verifying control measures, and helping teams maintain safe water systems throughout the property.
What is included in AquaCheck
AquaCheck assesses how water systems are managed throughout the property, by examining the operational practices such as temperature control, routine monitoring, maintenance procedures, and documentation to determine how effectively water safety controls are being implemented.
Our specialists work with property teams to clarify responsibilities, improve monitoring routines, and support the development or enhancement of Water Safety Plans tailored to the specific infrastructure of the hotel.
Properties that achieve the required performance score and demonstrate effective water safety management are awarded AquaCheck certification.
Certified properties may also be included in the Safe Hotels Directory, offering public recognition of their commitment to maintaining safe water systems for guests and staff.
Audit results, observations, and required corrective actions are recorded within the eCristal digital platform. The system enables property teams to track actions, upload supporting documentation, and monitor water safety performance across individual sites or across multiple properties
Who is AquaCheck for?
AquaCheck supports hotels in strengthening oversight of water systems and reducing exposure to waterborne health risks. By combining independent verification with operational insight, the program helps properties maintain safe environments for guests while improving internal accountability.
- Greater visibility of potential water system vulnerabilities
- Better control of temperature management and flushing programmes
- Improved documentation supporting water safety procedures
- Stronger implementation of Legionella prevention measures
- Reduced likelihood of waterborne health incidents
- Greater confidence during regulatory inspections
- Clearer understanding of infrastructure-related risks within the property
- Improved coordination between operational and engineering team
- Independent validation of water safety management practices
- Reduced exposure to health, legal, and reputational risks
- Protection of long-term property value
- Portfolio-level visibility across multiple properties
AquaCheck is designed for:
- Hotels and resorts
- Properties operating pools, spas, or hydrotherapy facilities
- Water parks and aquatic attractions
- Facilities using cooling towers or large technical water systems
- New or recently renovated properties
Frequently Asked Questions (FAQ)
A structured assessment of kitchen operations, hygiene practices, HACCP controls, and food service processes to verify compliance and identify operational risks.
Frequency should reflect operational complexity and risk. In hospitality environments with buffets, banqueting, or high staff turnover, monthly or bi-monthly audits provide stronger control and help prevent incidents before they escalate. Annual audits alone are rarely sufficient for active risk management.
FoodCheck focuses on kitchen and back-of-house food safety controls. RestaurantCheck provides a broader operational review, including front-of-house and general safety.
Yes. Our modules can be mapped to corporate requirements and integrated into wider quality frameworks.
Yes. Training complements audits and supports long-term performance improvement.
Beyond compliance, structured water safety delivers:
- Reduced incident risk
- Stronger brand protection
- Insurance confidence
- Clear governance
- Improved operational discipline
- Enhanced guest trust.
