Independent assessment of accessibility to ensure all guests can experience your property safely and comfortably
Why AccessCheck?
Individuals with accessibility needs whether mobility, sensory, cognitive, or other age-related considerations expect organizations to provide safe, welcoming, and seamless experiences.
AccessCheck helps organizations identify gaps, implement practical improvements, and demonstrate a genuine commitment to inclusivity, ensuring that individuals with accessibility requirements, as well as senior people, can navigate and engage with the environment safely and confidently.
What is included in AccessCheck
Our AccessCheck audit reviews accessibility practices across all public facing and back of-house operations, ensuring compliance with international standards and best practices
Our Experts provide practical guidance to improve physical facilities, operational procedures, and staff capabilities, helping organizations align with global best practices in accessible and inclusive design.
Organizations meeting AccessCheck criteria receive independent certification, demonstrating to customers, partners, and the public that the facility is inclusive, safe, and ready for diverse populations and aging individuals.
Certified Hotels only are eligible for listing on our Safe Hotels Directory, offering visible third-party recognition of their commitment to accessibility and inclusive design.
All findings, scoring, and corrective actions are managed through our eCristal digital platform, allowing teams to assign tasks, upload evidence, and monitor performance at site or portfolio level.
How AccessCheck adds value.
AccessCheck supports organizations in creating accessible, inclusive, and guest-friendly environments while addressing the expectations of travellers with accessibility needs:
- Clear understanding of areas for improvement and high-priority actions
- Tools to track and report accessibility progress
- Increased guest satisfaction and reduced complaints
- Enhanced organizational reputation among senior and accessibility-conscious individuals
- Consistent accessibility standards across all departments
- Staff prepared to provide inclusive experiences for all users
- Independent verification of inclusive practices and accessibility compliance
- Demonstrated commitment to a growing segment of independent senior individuals
- Portfolio-level benchmarking and guidance on improvements
- Protection of brand reputation and long-term asset value
Who AccessCheck is for:
AccessCheck is designed for any facility that welcomes the public and wants to demonstrate inclusivity, and accessibility, including:
- Hotels, resorts, and multi-property hospitality groups
- Public venues such as offices, Education organizations, Healthcare facility , shopping centers, parks, beaches, Business and transport hubs
- Manufacturing and storage facility
- Elderly homes and senior living facilities
- Any Property catering to older travellers or guests with accessibility needs
Frequently Asked Questions (FAQ)
A structured review of building design, operations, staff training, and digital platforms to verify inclusivity and identify opportunities for improvement.
- Mobility impairments – wheelchair users, reduced mobility, use of walking aids
- Vision impairments – partial or full visual loss, low-vision support, wayfinding assistance
- Hearing impairments – partial or full hearing loss, use of hearing aids, visual alerts
- Cognitive or learning differences – neurodiversity, learning disabilities, memory or processing challenges
- Chronic or invisible health conditions – diabetes, heart conditions, or other medical needs affecting access
- Service animal requirements – support animals such as guide dogs or assistance animals
- Sensory sensitivities – for those affected by noise, light, or crowded environments
Yes. Teams receive training to support all individuals respectfully, provide accurate assistance, and maintain accessible operations across the facility.
Yes. Multi-property groups can monitor compliance centrally and ensure consistency across locations via the eCristal platform.
Older adults increasingly navigate public spaces and services independently, expecting safety, comfort, and accessibility. AccessCheck ensures organizations meet these expectations, improving overall satisfaction, trust, and loyalty.
